Category: blog posts
Customer Success and Intentional Revenue
Customer Success and The Case for Intentional Revenue™ In my career, I’ve worked with and consulted many technology firms from small to large on customer renewal issues. Mos...
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Customer Success and Intentional Revenue
Customer Success and The Case for Intentional Revenue™ In my career, I’ve worked with and consulted many technology firms from small to large on customer renewal issues. Mos...
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Customer Outreach
Customer Outreach Have you reached out to a customer lately? I began interviewing a client's customers yesterday for a fractional CMO engagement. What a reminder of how valuable...
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Why is Bob Myers Crying over Kevin Durant?
The Toronto Raptors are NBA champions after defeating the Golden State Warriors. But the enduring image of the basketball playoffs may not have taken place on the court or in the...
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How to Get the Best Offshore Results
In his 2005 Book, The World Is Flat, Thomas Friedman sums it up pretty well. “There is just a job, and in more cases than ever before it will go to the best, smartest, most pr...
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Board Financials
What to include (and leave out) in Board financials Many a post has been written about rules of thumb for holding effective Board meetings. People should be present, meaning a...
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A THIRD WAY IN THE ACTIVE VS. PASSIVE INVESTING DEBATE
It's time we move beyond the Active vs. Passive Investing debate and bifurcated strategy labeling The clarity once gained from what has become a messy strategy split has degrade...
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Scale Up – Optimizing for Growth
Founders flounder, as the saying goes, and scaling up is much harder than starting up. At TechCXO, we've worked with hundreds of startups and see ample evidence to support the...
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Before Mounting the Synergy Unicorn: New Skills for Merged Management Teams
Companies seek to accelerate revenue growth or enter new markets through mergers and acquisitions. A great deal of excitement and justification surrounds the projected synergies ...
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Fundraising: A Primer for the CEO
For non-finance professionals, much of what a CFO does is a mystery and more than a little daunting. Cash flow statements, 409a valuations, tax, audit, treasury, stock options,...
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Why Wait to Boost Net Promoter Score?
In the early 2000s, business loyalty guru Fred Reichheld revealed what was to become known as "the ultimate question." This question and the subsequent metric it produced, was ...
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What is the right cloud spend?
I was recently asked by a client – What is the right spend on cloud for my organization? The client was asking about both cloud software (SaaS – Software as a Service) and ...
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Three Non-Technical Things a CTO Must do to Survive Growth
A growing company is a great place to be. It’s fun to see customer acquisition rates and revenue increase. You’re excited for each new day, each new customer, and each new em...
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