Mark Lukianchuk is a transformational global technology executive with a proven record of innovation and execution in the Software, Payments and FinTech spaces. He provides clients with executive level coaching, startup and ongoing business strategy, as well as support as a business operator and troubleshooter with extensive experience in building, fixing and accelerating teams across 6 continents. Mark is also a business, product and customer lifecycle expert available for project and fractional executive engagements.
His functional expertise, includes:
- general management
- product management (entire lifecycle from ideation through development, marketing, sales, implementation, support and retirement)
- customer acquisition, customer experience, customer success and customer retention
- professional services
- program management
- technical sales and business development
Among his career accomplishments, Mark has served as President and CEO of Peakly, Inc., a stealth mobile B2C and B2B2C gamification startup. He was also Senior Vice President, Software Product Management for ACI Worldwide. As the chief software product officer of the entire ACI payments product portfolio (retail, wholesale, bill pay, fraud, merchant/retail), he led a global product management team which included software product management, UX design and customer-facing business analysts.
As Head of Products for erwin, Inc., maker of the market-leading data modeling solution, he built programs for data management and governance growth strategy, and effectively reshaped product management, product marketing, strategic partnerships (reseller and professional services), M&A, development and customer support/customer experience for on premise and SaaS products.
His long and distinguished tenure with CA Technologies, included a VP & General Manager, Divisional COO role, recovering a $50MM business that led to a successful exit; VP, Customer Lifecycle Solutions, where he ran a global team responsible for customer experience management, transformation and retention of a product portfolio valued in excess of $300MM; and VP, Product Management, Cloud Solutions, where he was responsible for creating Go-To-Market strategies and end-to-end product and solution management.
Throughout his career, he has successfully turned around troubled businesses, grown revenue and market share and worked closely in partnership with all facets of technology organizations. In addition to Payments and FinTech, Mark has experience in health care, manufacturing and retail.
Mark holds certifications including ITIL v3 and he is a Six Sigma Green Belt. He holds a Bachelor of Science degree in Business from Excelsior College. He also completed post-graduate studies in Management Information systems at the University of Illinois Springfield and has an MBA from Indiana University-Bloomington’s Kelley School of Business.
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Customer Success and Intentional Revenue
Customer Success and The Case for Intentional Revenue™ In my career, I’ve worked with and consulted many technology firms from small to large on customer renewal issues. Mos...Full Article