Ian Findlay is a Boston-based partner in TechCXO’s Product & Technology practice where he is focused on the technology needs of small to mid-sized businesses. Ian is frequently called on by clients to assist them as an interim and fractional CIO/Head of Corporate IT and strategic IT leader. Ian provides standardized, score-based IT assessments to gauge current IT health and he leads evaluations of IT systems, cost, risk, policies, security, data backups and disaster recovery. As a strategic CIO and technology leader, Ian conducts strategic planning, oversight and discrete IT implementation projects such as migration to cloud services for executive committees, investors, and management teams.
Ian frequently solves internal corporate IT department challenges, such as:
- Perceived low-quality, costly, slow, insecure and/or malfunctioning systems
- Frequent network and systems outages
- Poor helpdesk response and perceived weaknesses in leadership, ability and overall resources.
Leadership positions Ian has held during his distinguished career, include:
Vice President of Customer Success, StratusPoint IT – Following the acquisition of Ian’s company, LightWire, in 2019, Ian has had the responsibility of managing the Customer Success Team for this national Managed Service Provider (MSP) firm and its clients. He managed the company’s team of vCIO staff members and a portfolio of clients (and their 1,500+ endpoints), and focusing on improving service desk delivery quality against KPI metrics, with the ultimate goal of improving customer experience and retention. He drove internal organic revenue growth by 40%, post-acquisition. He also develops and oversees internal initiatives to measure company performance using KPI metrics and the implementation of standardized platforms to evaluate relative health of client systems.
Founder & CEO, LightWire, Inc. – LightWire was a Managed Services Provider (MSP) that provided Outsourced IT services for companies ranging in size from 10 to 300+ employees. The firm provided a holistic technology service to its clients, including implementation, monitoring, and support of clients’ network systems and server infrastructure. The company built a loyal client base across a broad spectrum of industries, from finance to legal, construction to biotech and everything in between.
Chief Information Officer, MarketSpace / Monitor Group – Ian was tasked with building a world-class (but cost-effective) infrastructure from the ground up that could meet the needs of MarketSpace’s widespread consulting and media business across 5 offices (Boston, New York, Los Angeles, London, and Hong Kong).
In addition to his corporate leadership roles, Ian has held a number of senior IT roles, including positions at Razorfish, i-Cube, Conduit Communications, and Marketing Engineers. He graduated from Trinity College, double majoring in History and Computer Science.