Scaling a business is often used synonymously with growing a business. The premise is that to grow or scale, you add more people, resources, capacity, and expenses to support increased revenue and customer growth.
TechCXO’s Human Capital professionals believe scaling is growth…but without big expenses.
Scale vs. Grow
The idea of scaling versus growing is that you create revenue growth while adding resources — or general and administrative expenses — at a considerably lower rate. G&A expenses are typically rent, salaries, benefits, office supplies, etc.
Scaling a business is not focused on adding people with aggressive recruiting efforts or securing new office space but on building processes, systems, culture, infrastructure, and processes to support growth without adding costs.
Within Human Capital, the foundation for scaling a business can be set through Building Competence, Culture, Processes, Infrastructure and leveraging low-cost models, such as advisory services, interim positions, part-time or fractional support and outsourced functions.
What to Expect from TechCXO
It is up to the Human Capital function to help build a team with broader, complementary skills to those of the founder and early employees.
By adding quality managerial skills you enable mentoring, coaching, strategic thinking, and diverse skills that can help build scale.
We hold that organizational culture can be built. Culture is a shared pattern of values, beliefs, and expectations that are used to create desired behavior. Culture building is about standards that get communicated, modeled, and reinforced by leaders and influencers in the organization, rather than policies or perks.
High-energy, fast-paced, creative enterprises are not typically associated with adherence to processes. However, creating repeatable and measurable processes sets expectations in an organization. Human Capital can encourage newer and fast-growing organizations to start adopting policies around expenses, travel, reviews, internal communication, employee hiring, and onboarding. These guides will assist in faster scaling.
Infrastructure certainly means finance, operations, compliance and all those things associated with classic G&A expenses. However, Human Capital can also support those things that are part of product management, services delivery, sales and value-added services.
Impact
- 65% Nearly two-thirds of companies fail with in 10 years of launch, primarily because they can’t scale
- 80% Eight in 10 strategic initiatives fail primarily due to execution challenges of an organization that can’t scale
- 10x Strategic alignment, operating model blueprints, governance and process flows can exponentially improve success rates
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