Rebecca Chastain is a seasoned Customer Success and Operations leader with over 20 years of experience in building customer-centric support organizations. She is widely recognized for her expertise in establishing Customer Success teams, implementing effective churn prevention strategies, optimizing team and customer relationships, and ensuring businesses maximize their investments in people, processes, and technology.
Rebecca is frequently called upon to provide strategic leadership and operational oversight, driving initiatives that deliver measurable improvements. Whether supporting leadership teams or directly managing critical functions, she is known for executing strategies that foster growth and enhance business outcomes. Her approach emphasizes servant leadership and a commitment to strengthening teams and processes to support scalable business growth across diverse markets.
In her most recent role as Vice President of Client Services for an e-commerce platform, Rebecca managed teams supporting eight products, custom solution development, relationship management, and customer retention. Her previous roles include Senior Director of Client Services, Customer Success, and Consulting within healthcare and e-commerce industries, spanning both public and private sectors.
Rebecca’s core areas of expertise include:
- Strategic planning and execution
- Business development initiatives
- Enterprise-level implementation and onboarding
- Comprehensive customer relationship management
Rebecca holds a Bachelor of Science in Business Administration from the College of Charleston, with an additional concentration in Hospitality and Tourism.
