Tag: Customer Success

Disruption Response – Short and Mid-Term

TechCXO Disruption Response Resources Management teams don't need to "lock up", no matter the severity of business disruption or the ensuing uncertainty. You can focus your team...

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intentional-process

Why Intentional Processes Drive More Revenue

Why Intentional Processes Drive More Revenue When many people think of process, they think of something mandatory. Usually something unpleasant. The idea of the “process polic...

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customer-renewal

Customer Success and Intentional Revenue

Customer Success and The Case for Intentional Revenue™ In my career, I’ve worked with and consulted many technology firms from small to large on customer renewal issues. Mos...

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CSMs vs. Sales – The Same Only Different

CSMs and Sales Reps Share More Similarities Than You Think When you are with a group of CSMs, the word “Sales” often incites contorted facial expressions, bad jokes and inev...

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