Tag: Customer Success

Why is Bob Myers Crying over Kevin Durant?

The Toronto Raptors are NBA champions after defeating the Golden State Warriors. But the enduring image of the basketball playoffs may not have taken place on the court or in the...

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Why Wait to Boost Net Promoter Score?

In the early 2000s, business loyalty guru Fred Reichheld revealed what was to become known as "the ultimate question."  This question and the subsequent metric it produced, was ...

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CSMs vs. Sales – The Same Only Different

CSMs and Sales Reps Share More Similarities Than You Think When you are with a group of CSMs, the word “Sales” often incites contorted facial expressions, bad jokes and inev...

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