Tag: Customer Success

A THIRD WAY IN THE ACTIVE VS. PASSIVE INVESTING DEBATE

It's time we move beyond the Active vs. Passive Investing debate and bifurcated strategy labeling The clarity once gained from what has become a messy strategy split has degrade...

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CSMs vs. Sales – The Same Only Different

CSMs and Sales Reps Share More Similarities Than You Think When you are with a group of CSMs, the word “Sales” often incites contorted facial expressions, bad jokes and inev...

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Why Wait to Boost Net Promoter Score?

In the early 2000s, business loyalty guru Fred Reichheld revealed what was to become known as "the ultimate question."  This question and the subsequent metric it produced, was ...

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