Louis Gump

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Louis Gump is an accomplished senior executive, mobile industry pioneer, and author of the award-winning bestseller The Inside Innovator: A Practical Guide to Intrapreneurship. 

A partner in TechCXO’s Executive Operations practice, he assists clients as a fractional CEO/COO, strategic advisor and executive coach. 

In these roles, he helps companies and leaders to accelerate growth with clarity and purpose. Whether seizing new opportunities, overcoming stalled momentum, or navigating market shifts, he brings the energy and direction needed to move forward at the intersection of world-class intrapreneurship and entrepreneurship. His impact includes:

  • Cultivating ownership – Empowering teams to think like owners and take initiative
  • Launching and scaling with confidence – From new products to new markets, he guides smart, strategic growth
  • Streamlining how work gets done – Building systems and alignment that make teams more efficient, agile, and ready for what’s next

Building on his experiences as GM in larger companies including The Weather Channel and CNN, and CEO of smaller digital media firms, he is known for helping companies innovate from within to drive sustained growth. He offers a scalable framework and hands-on playbook designed to identify and develop intrapreneurs – equipping them to lead from within and fuel long-term, high-impact growth tailored to evolving business needs.

Recognized for curiosity, integrity, action orientation, and productivity, Louis catalyzes contributions from individual team members, internal teams, and external partners. He infuses strategic clarity and grounded optimism to deliver results while developing people. He has long served as a leader in industry and nonprofit board roles with local community engagement and a global perspective.

With decades of experience leading high-growth businesses and building award-winning digital operations, Louis offers the insight and steady leadership needed to navigate complex growth challenges. He’s helped companies translate strategy into action, build high-performing teams, and deliver sustainable results in dynamic markets.

Louis advises companies on tackling their toughest growth challenges, from identifying and funding strategic initiatives to refining revenue strategies to implementing operational improvements, and ensuring plans are actionable, sustainable, and tailored to the unique dynamics of their business.

Career highlights include:

  • Led award-winning mobile businesses at CNN and The Weather Channel, delivering innovative digital products and services – including their first iPhone and Android apps- while driving new revenue streams and implementing audience growth strategies.
  • Served as SVP and GM at Cox Media, overseeing the advertising division of the third-largest cable provider in the U.S., exceeding revenue goals, advancing strategic growth initiatives and implementing operational improvements.
  • Served as CEO of groundbreaking digital media firms, launching new products and services, developing revenue models, and driving M&A initiatives in dynamic markets.
  • Published the award-winning, best-selling The Inside Innovator: A Practical Guide to Intrapreneurship (Fast Company Press, 2024), helping organizations unlock their teams’ creative potential and deliver real innovation and growth.
  • Chaired the global board of the Mobile Marketing Association, shaping industry best practices and advancing mobile marketing standards worldwide.

He earned an MBA from the University of Virginia Darden School of Business and a BA from Duke University.

Karyn Mullins

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Karyn is an accomplished executive with extensive experience in digital transformation, strategic planning, and operational leadership. She has a proven track record of building and leading businesses and turnarounds while driving growth and efficiency across various industries, including healthcare and technology.  Karyn’s experience spans companies in all stages, focusing on driving profitable growth.

Areas of expertise include:

Digital Transformation: Karyn has successfully led initiatives to integrate advanced technologies into business operations, enhancing efficiency and customer engagement.

Strategic Planning and Execution: She excels in identifying growth opportunities, developing comprehensive business plans, and overseeing their implementation over extended periods.

Operational Leadership: Karyn is adept at setting measurable goals based on key performance indicators and delivering consistent results. She effectively navigates unforeseen challenges, such as market fluctuations and regulatory changes, by adjusting strategies to maintain progress.

Revenue Growth and Customer Retention: Through targeted strategies, Karyn has driven significant revenue increases and improved customer loyalty. Her focus on understanding customer needs and market dynamics has led to enhanced retention rates and sustained profitable business growth.

Competitive Benchmarking and Market Positioning: Karyn conducts thorough market analyses to benchmark performance against competitors. She develops positioning strategies that highlight organizational strengths, ensuring a competitive edge in the marketplace.

Team Development: Throughout her career, Karyn has built and led cross-functional teams to achieve complex project goals. Her leadership fosters collaboration and drives successful outcomes.

During her career, Karyn has served as Chief Technologist for a healthcare staffing portfolio company, President of a healthcare digital marketplace and technology and marketing leadership roles at a pioneer in the cybersecurity industry.  Karyn has BA from Stetson University.

Chris Kohler

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With 40+ years of experience as a technology executive, general manager, president / business owner, and engineer, Chris Kohler has a proven strategic and visionary track record of creating and leading highly effective organizations for Fortune 500 companies as an effective means to accelerate business objectives.

Experienced in all functional areas of an organization with a focus on product development, operations, and internationally-sourced manufacturing, he helps companies to:

  • Offer products and/or services worldwide
  • Find new business opportunities
  • Develop new, high-quality products and services
  • Deliver strong revenues and profits
  • Position start-up and/or existing businesses for sustainable global growth

As an expert in international outsourced ODM/JDM/OEM/CM business approaches and operational best practices that significantly reduce product/service costs and operating expenses, while increasing quality, production, and overall market share, Chris works with high tech, consumer electronic, wireless, networking, telecommunication, computing, and IoT companies.

In his distinguished career, Chris served as:

Vice President Engineering for CommScope Home Networks Segment where he was a member of the Executive Leadership Team and directly responsible for leading a world-wide R&D organization that consisted of 1000+ telecom engineers at 16 internal design centers and 10 Joint-Design-Manufacturing (JDM) centers.  During his tenor, Chris achieved 30% OPEX reduction by utilizing his extensive experience in operational R&D efficiencies.  He also served as a technical expert for private equity/IPO/M&A due diligence initiatives.

General Manager and Vice President Engineering for ARRIS Retail Division, where he drove annual revenues of $100M and was directly responsible for growing the SURFboard cable modem brand in retail to be #1 most recognizable in North America.  He also led the Telco Broadband CPE R&D organization, an expert technical witness for FBI in USA vs Ryan Harris (aka DerEngel cable modem hacker) and an industry representative at FCC hearings for measuring broadband speeds.

Senior Director Engineering for Google, Motorola, and General Instrument where he was responsible for numerous R&D functions such as systems, hardware, software, QA, and program management in the development of broadband (cable, fiber, DSL) and video (cable, satellite) CPE products.

President and co-owner of Zero Silence Networks, LLC where he organically created an ISP that specialized in internet video-monitoring systems for various SMB markets.

Chris holds M.S.E.E and B.S.E.E. degrees from San Diego State University and Cable Executive Management certification from Harvard Business School.  He was selected into Eta Kappa Nu Electrical Engineering Honor Society for academic excellence.

James Calver

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James Calver is a Partner in TechCXO’s Executive Operations practice and assists clients as an interim and fractional CEO, COO, CCO, and Advisor.  As a decisive CEO and Board Director, James transforms, grows, and drives value creation for middle market Private Equity-owned portfolio and early-stage companies, primarily within the Business Services, Healthcare, Life Sciences, and Insurance sectors. He is a highly resilient leader who sets clear strategic direction and executes across multi-segment and channel business models while motivating organizations to deliver operating excellence and exceed target goals.

James is a transformational executive and inspirational leader with three decades of creating value and growing businesses. He sees the growth opportunities that others have missed, stays focused on cost savings and product / process innovation, understands the competitive landscape, and is always ready to adjust course based on unforeseen market opportunities and economic realities. He’s been instrumental in multiple equity and debt raises. He has a hands-on approach to delivering organic revenue growth through direct leadership of Sales. He builds and motivates organizations to deliver operating excellence, fiscal responsibility and to value diversity of thought.

James’ experience in Private Equity backed middle-market and large global companies gives him a unique perspective in creating value – balancing the large company’s need for operating excellence while embracing the agility of mid-caps. He has worked with Private Equity sponsors, Boards, Investors, Bankers, and Wall Street analysts.

During his distinguished career as a Private Equity CEO and Board Director, he has led tech-enabled business services for Business Services, Healthcare, Life Sciences, and Insurance, including serving in the following capacities:
Board Director of Alcanza Clinical Research (a Martis Capital portfolio company) – Alcanza Clinical Research is a PE-backed next-generation site network organized to support the most significant demands in clinical trials: diverse patient access, efficient enrollment performance, and clinical quality. James was instrumental in developing the strategic thesis, M&A pipeline development and execution, and helped set the strategic direction of the organization so it can achieve its purpose. He also assists in the oversight of financial performance, risk management strategy, compliance, operational excellence and building the culture of the organization.

CEO and Board Director of EMSI (a BPOC and LEP portfolio company) – For this leading provider of tech-enabled home and telehealth services, backed by PE firms BPOC and LEP, James drove the complete transformation of the business, including new growth, mission, vision, values, and corporate and business unit strategies. He drove significant revenue growth and profitability by delivering new segment growth, integrating and consolidating operations from prior M&A, implementing digital workflows, restructuring Sales for commercial excellence, reducing expenses, top grading leadership, and growing existing and new clients.

Board Director and Operating Partner for RSA Medical (a BPOC and LEP portfolio company) – James was appointed Independent Board Director by key shareholders, including the Private Equity Healthcare Management firm BPOC. As a Board Director, he provided insight, strategic guidance, and pragmatic counsel to enhance performance. He worked with the CEO and Founder to develop and deploy a successful post-Affordable Care Act strategy. James also coached and advised on building functional best practices in Finance, HR, Technology, and Operations, preparing the company and management team for a successful exit.

CEO and Managing Partner of Allexian – For this Healthcare advisory business, James worked with C-level executives and Boards on bottom line and value creation strategy and operations improvement. Sectors include Home Health and Home Care, Hospitals, Physical Therapy, Wound Care, Long-term Care, Labs, Clinical Trials, Physician Practice Management, and Wellness companies.
In addition, as a public company CEO and Board Director of Hooper Holmes, a 2,500-employee business services company delivering services to homes serving Managed Care, Disease Management, Wellness, and Insurance companies, James completed the successful turnaround and transformation of the company, including divesting non-core assets, a debt recap, and the creation of a rapidly growing Wellness division. James has also served as President of General Electric Small Business Solutions, CEO of XOsoft (backed by Goldman Sachs PE), and SVP at Mellon (now BNY Mellon). At Mellon’s Healthcare and Benefits outsourcing division, he revitalized growth and launched a new consumer-driven Health Savings Account product. At GE, James led the acquisition integration of several businesses. He also created a new web-based business model revolutionizing the sale of Financial Services to small businesses. He started his career with COBA (formerly part of Bain & Company), and after receiving his MBA, joined Broadview/Jefferies, an M&A investment bank focused on Health Care Technology and IT.
James earned his MBA, with Distinction, from Harvard Business School and his Bachelor and Master of Engineering from Oxford University, UK.

Peter Clifton

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Partner – Executive Operations; Interim & Fractional COO, CTO, CEO

Peter Clifton is a seasoned strategic and operational executive with extensive experience in healthcare, technology, fintech, information services, and media. As a collaborative COO, CTO or CEO, he has a proven track record of driving growth and creating shareholder value for established companies and startups. Peter has successfully partnered with management teams, boards, venture capitalists, private equity firms, and private owners to lead transformative initiatives.

With over 30 years of experience, Peter has founded three technology startups, executed multiple company turnarounds exceeding $100 million, and numerous growth-stage ventures. His expertise spans operations, finance, technology, legal, sales, licensing, strategic planning, and team building, enabling him to deliver sustainable business growth.

As a TechCXO Partner in the firm’s Executive Operations practice, Peter is frequently engaged by boards, investors, and senior management teams to lead revitalization and turnaround projects as an interim and/or fractional COO, CTO or CEO.

Recent Leadership Roles
Peter most recently provided COO/CTO leadership at:

  • Interlace Health – The leading healthcare forms automation and workflow optimization company
  • Lile Wellness – The leading functional medicine practice and private compounding pharmacy operation led by Dr. Laura Lile M.D., R.ph.
  • Fuoco – The healthcare digital marketing, PR, and communications firm based in Nashville, TN.
  • Hawkins Psychiatry – a leading multi-location Psychiatry and Wellness practice specializing in TMS and Spravato treatments as well as general psychiatric services.

In the healthcare sector, Peter has also worked extensively with executive leaders from some of the nation’s largest hospital groups and post-acute care organizations. He has played a pivotal role in developing innovative technologies aimed at cost reduction, quality improvement, process enhancement (QAPI), regulatory compliance, and care delivery optimization. He has led the design, build-out, and implementation of value-based care solutions, SaaS platforms, data-driven services, and system integrations.

Additionally, Peter is active in the Fintech space, providing technical due diligence assessments for FinTop Capital in Nashville, TN.

Expertise & Leadership in Technology & Operations
Peter is skilled at guiding technology-centric organizations through various business phases, including turnaround and revitalization, restructuring, and startup. His core competencies include:

  • Technology Strategy – Product and platform design, implementation, cybersecurity, and cloud solutions.
  • Operational Leadership – Business transformation, process optimization, and turnaround execution.
  • Financial & Strategic Planning – Financial modeling, fundraising, M&A support, and post-acquisition integration.
  • Enterprise Solutions – SaaS, blockchain, AI, machine learning, analytics, system integration, and data solutions.
  • E-commerce & Market Expansion – Online platforms, licensing, large account management, and international business development.
  • Supply Chain & Logistics – Wholesale, distribution, and supply chain optimization.

Notable Executive Roles

CEO, ReadyPoint Health Inc. – Led a successful turnaround and buyout from Martin Ventures.
Repositioned the company as a healthcare technology provider, specializing in SaaS, data integration, mobile development, cloud solutions, AI, machine learning, and cybersecurity.

President & CEO, Ingram Content Group (Multiple Divisions) – Managed five operating divisions with $600M+ in revenue and drove multiple turnarounds that significantly increased revenue and net profit.

CEO, BookFool / Textbookarmy.com – Led a financial and operational restructuring, including the redesign of the company’s proprietary e-commerce pricing and order fulfillment system. Raised two rounds of financing prior to a successful sale.

CEO & Founder, FiledBy.com – Built the first-ever SaaS-based creator-centric author registry connecting authors with book buyers through e-commerce and SEO-optimized online marketing.. Raised two rounds of venture funding.

CEO & Founder, PubEasy.com – Led the capitalization, technology development, and deployment of this global B2B e-commerce company, which was later successfully acquired. The platform is now owned by Germany’s MVB.

Earlier Career & Media Industry Experience
Peter has also held leadership roles in media, publishing, and gaming:

  • Vice President, Business Development & Licensing, SEGA of America / SEGASOFT
  • Vice President, New Media Development, NewsCorp / HarperCollins
  • Director, New Media Development, John Wiley & Sons

In these roles, he oversaw the acquisition, development, and sale of interactive and animated game/media products based on branded intellectual property.

Areas of Expertise
Healthcare, Technology, FinTech, Operations, Finance, Governance, Strategy, Growth, Turnaround, Restructuring, Capital Raise, M&A, Intellectual Property, Licensing, Contract Negotiation, Sales Leadership, International Expansion, Compliance, Cybersecurity, SaaS, Blockchain, AI, Cloud Solutions, Digital Marketing, E-commerce, Logistics, Wholesale, Distribution, Media, Publishing, Game Development, and Customer Experience.

Education & Personal Interests
Peter holds a BA in Fine Arts (Painting & Sculpture) from the University of Massachusetts. In his minimal spare time, he is an abstract expressionist painter.

Claus Kinder

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With 30+ years of experience in engineering, operations management, and the C-Suite, Claus Kinder transforms manufacturing companies into world-class organizations through his work as a fractional COO and CEO with TechCXO.

Often dubbed “an agent of change”, Claus is naturally driven by his curiosity and love of learning which enables him to have a constant pulse on industry innovations and advancements. Combining this drive to discover with his experience is what allows Claus to identify critical factors for driving organizations towards profitable growth in sustainable ways.

While Claus has a wide range of strategies revolving around operations excellence, he is also a passionate advocate for Industry 4.0, which is the adoption of smart automation and interconnectivity.  Additional areas of expertise include M&A, CapEx factory expansions and consolidations with a focus on ROI, new product development, and ERP implementation. Claus has seen success working with companies in a wide range of industries including architectural lighting, food equipment, pharmaceutical production and research equipment.

Recently, Claus led a client to the next stage of growth from $15M to $25M. He created a business strategy to identify 3-year revenue growth opportunities and the supporting organizational structure to execute that strategy.  During the investigation phase, Claus uncovered 8% of underutilized direct labor capacity and a lean opportunity to combine multiple work cells into one reducing labor by 30% and cycle time by 80%.

Claus was presented with the Outstanding Volunteer Mentor award for the 2021-2022 academic year by the SUNY New Paltz School of Business for his work helping to advance local businesses and entrepreneurship students. In one case working with an artisanal baker, Claus changed a manual into a semi-automated operation which lowered labor by 60%. Other engagements include due diligence of promising start-ups as part of the Westchester Angels cohort of strategic investors.

Claus is also dedicated to a sustainable environment through his membership in 1% For The Planet, an environmental nonprofit organization.

Jessica Young

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Jessica Young is a partner in TechCXO’s Executive Operations practice. She is frequently called on by investors, boards and senior executive teams to assist companies as an interim or fractional Chief Operating Officer or Chief Executive Officer. Jessica’s client engagements most often involve working closely with leadership teams to analyze, identify and execute on strategic initiatives to deliver process and organizational efficiency to all functional teams in the business: Revenue, Customer Success, Product and Executive Operations.

As a trusted client advisor, Jessica drives value at the intersection of strategy, operational excellence, technology and creativity. She is a collaborative leader with a proven track record of distilling complex issues down to clear, impactful, actionable insights, who is respected by clients as one of their own. She has a particular passion for what she calls “data-driven storytelling.”

A unique background in computer science + international marketing led Jess’s 20-year career to traverse data science and analytics, marketing technology, creative content and media, and SaaS. Her years in consulting have touched many industries including: technology, telecom, retail, CPG, financial services, construction and development and more.

Prior to joining TechCXO, Jessica most recently served as the COO of Artcloud, a B2B SaaS startup, shepherding transition from early to growth stage, improving operating margin by 35% over 24 months. She oversaw revenue strategy, business operations, finance and investor relations, while providing executive coaching to the CEO and original founders. She was also CEO of Wellspring Creative, a media production company in Atlanta.

Jessica began her career at Accenture (NYC) where she was part of the early stages of Accenture Marketing Sciences, which later became Accenture Song, the world’s largest tech-powered creative group.

Jessica received her Bachelor of Science in Computer Science from the University of Southern Mississippi and her MBA in International Marketing, from Thunderbird, School of Global Management.

Joe Wytanis

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Joe Wytanis takes exciting product and service ideas and turns them into runaway successful launches and companies. As a CEO and senior operations, product and marketing executive for multi-billion dollar companies, he has led the development and launch of more than 200+ consumer electronic products to the worldwide market and achieved number one worldwide market ship share position.

Experienced in all functional areas of an organization with focus on product/service development, sales & business and development, operations, and internationally-sourced manufacturing, he helps high technology companies to:

* Offer new products, technologies, and/or services worldwide
* Find new customers and business opportunities
* Set up offshore/nearshore/onshore manufacturing
* Establish key 3rd party partnerships and relationships
* Successfully navigate geo-political challenges (e.g Tariffs, CBP detainments, etc…)
* Establish new legal entities
* Gain access to outside financing and funding, and
* Deliver strong revenues and profits.

As an expert in international outsourced ODM/OEM/CM business approaches and operational best practices that significantly reduce product/service costs and operating expenses, while increasing quality, production, and overall market share, Joe works with high tech, consumer electronic, wireless, networking, telecommunication, computing, and IoT companies.

In his distinguished career, Joe served as:

* Chief Executive Officer & President of Zoom Telephonics, Inc. where he provided visionary leadership for the $50M publicly traded high technology company bringing Motorola™ branded products to end consumers through e/retail and service provider channels worldwide.

* Founder & Principal of High-Tech Associates, LLC, a consulting firm that provided services to Global Fortune 2000 companies. Clients included Flextronics (“Flex”), Infosys, and NCR. Hired to drive IoT, Connected Living/Life, Smart Home, Direct-To-Operator, and Consumer

Greg Swayne

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Gregory M. Swayne is a seasoned C-level executive and entrepreneur with deep experience in content, technology, software, and services, and has led many successful start-ups. Since joining TechCXO in 2015, Swayne has served in the roles of Fractional CEO, COO, Chief Product Officer, Coach and Advisor for many successful companies, including MailChimp, SeniorLink, Pokitdok, Sharelab (a JV between Sharecare and HCA), CulturaLink, Haven, Aptitude Health, Azalea Health, TevixMD, Solarity Health and Nox Health.
Additionally, Swayne was on the Board of Advisors for New York-based Mana Health prior to its acquisition by Comcast, Florida-based BioLucid prior to its acquisition by Sharecare.

Prior to joining TechCXO, he served as COO of Florida-based MDLIVE and oversaw its growth from 45 employees when he joined to over 180 when he left. Prior to MDLIVE he was the Chairman and CEO of Remark Media (NASDAQ: MARK), formerly HowStuffWorks International (HSWI), expanding the popular website into Brazil and China and producing rapid organic growth before re-focusing on the U.S healthcare market, becoming an equity owner and development partner for Sharecare, a social Q&A healthcare platform created by Jeff Arnold, founder of WebMD, and Dr. Mehmet Oz whose popular syndicated TV show reaches millions of consumers daily. Earlier, Greg was President and COO of HowStuffWorks US, which was acquired by Discovery Communications in 2007. Swayne was also part of the Series A embedded management team that led N2 Broadband prior to its acquisition by Tandberg Television in 2005.

Greg has been a pioneer in e-health since its infancy when as a Medical Illustrator, he created the idea for and co-founded A.D.A.M. in 1990, which began as a fully illustrated, dissectible male and female anatomy program but quickly morphed into the best of breed provider of interactive health information and decision support tools which today has powered thousands of health websites and dozens of health portals with updated health content including Yahoo health, AOL health and WebMD to name a few. Greg took A.D.A.M. to the NASDAQ exchange in 1995.

Steve Subar

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Steve Subar brings 20+ years of experience launching and leading high-growth technology companies in hyper-competitive markets; from inception to IPO and Fortune 500 acquisition. He’s recognized for novel product and business model innovation with a focus on enterprise applications, B2B, and SaaS software.

As a founder, CEO, investor, and board member, Steve’s earned a reputation for building clever strategies and winning teams, driving accelerated growth, developing strong customer relationships, and creating superior shareholder value.

Steve’s scorecard of success for investment and exits includes raising $150m+ angel & venture capital, 5 acquisitions, and 1 IPO.

Dual American & German citizenship. Extensive knowledge of EU and APAC operations.

Career and client engagement highlights include:

  • Board Advisor, Dysonics – spatial audio startup. Led M&A with exit to Google.
  • Interim CEO, Comodo Cybersecurity – 25 products on 85m+ endpoints across 193 countries. Increased top line by 30%.
  • Board Advisor, Kasada – zero-trust web application bot detection and mitigation SaaS. U.S. launch and Series A financing.
  • Founder & CEO, Open Kernel Labs – most widely deployed virtualization software for mobile device security. On more than 1.6 billion devices. Acquired by General Dynamics.
  • Executive-in-Residence, National Information Communications Technology Australia – Built model for vetting emerging technologies, licensing IP, and creating company spinouts.
  • Interim CEO, TempoIQ – SaaS IoT application platform. Pivot and exit to Avant and BithGroup.
  • Interim CEO, Ubiquia – smart cities platform for light control, video AI, and public WiFi. Go-to-market and Series B financing.
  • Vice President, Mobius Management Systems – drove transformation from $3 million in services to NASDAQ IPO and perennial Gartner Magic Quadrant leader.

At TechCXO, Steve partners with CEOs, boards, and private equity firms of early and mid-stage technology companies.

Steve is chairman of the Cyber Threat Intelligence Network and on the advisory board for Northwestern University’s Farley Center for Innovation. He received a Bachelor of Science in Marketing from Miami University’s Farmer School of Business with a concentration in Computer and Information Technology.

Steve’s management mantra: Information is not the same as wisdom. Learning from making mistakes is not the same as making good decisions.

Stephanie Rose Belcher

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Stephanie Rose-Belcher is a senior strategic and operations leader in the healthcare sector. She has more than 30 years of executive leadership experience, managing production operations, product development, market planning, customer relationships, administrative operations, compliance, and technology teams. As a TechCXO Executive Operations partner, she serves new, mid-stage and publicly traded SaaS and tech-enabled services healthcare companies. Read her blog.

Her transformational work for clients resides at the intersection of customer success, operations, and product development, where innovation leads to growth and operating success. Stephanie is known for identifying, defining, and executing transformative strategic initiatives that shape the future of a company. She works closely with the CEO, Executive Leadership Team and colleagues across the company, bringing depth and breadth of thought, excellent critical thinking skills, and a passion for leading change to the company’s most promising opportunities and challenging business problems. She ensures that value on key initiatives is ultimately delivered, but also architects the specific, innovative designs and plans employed across major operating units and functions of a company that enable their realization.

Her focus is to drive operational excellence to enhance and build corporate value through process design, automation, innovation, and data management. Her leadership approach is to motivate and inspire others to higher levels of performance, allowing them to learn and grow. Common client engagements include:

  • Healthcare & Data Transformation Innovation
  • Product Strategy & Execution
  • Organizational Effectiveness and Design
  • Optimizing Operations & Customer Support
  • Governance & Compliance
  • Customer Success & Growth

Her results-charged career spans major Health Insurers and Healthcare IT organizations, such as Blue Cross Blue Shield of North Carolina, Horizon BCBSNJ, Cigna Healthcare, LexisNexis, and Change Healthcare.  The following are among her key responsibilities and accomplishments:

Chief Executive Director, Argentum Business Strategies – Stephanie provided strategic advising and interim leadership for healthcare organizations, including development of strategic vision and dashboards for startups and post-Series A healthcare organizations. She also established roadmaps for new growth and operational scaling.

SVP, Client Services, Change Healthcare – Change Healthcare (NASDAQ: CHNG) ) is the largest independent Healthcare Technology company in the United States, with over $3.5 billion in annual revenues, serving Payer, Provider and Channel markets. Stephanie was responsible for client support, account management, and shared services across major product lines. Covering over $1B in annual revenue with retention/growth accountability.  She managed an annualized budget of $37-45M and staffing complement of 500+ across onshore and offshore operations.  Accomplishments included:

  • Delivered year-over-year operational efficiencies of $30M.
  • Achieved year-over-year improvements in service metrics, NPS, and CSAT scores.
  • Revamped Account Management models. Driving improved retention and new model for small clients, resulting in $10-20M per year in improved retention since 2016.
  • Key leader on integration planning with McKesson Technology Services and Pokitdok.
  • Developed entirely new protocols and teams for QA, Training, Vendor Management, Customer Experience, Program & Performance Management, Workflow Management, and Automation.

Market Planning Leader, LEXISNEXIS Risk Solutions, Healthcare Division – Stephanie served as Market Planning Leader for Provider and Member Data solutions, Healthcare segment, which is a growing, $75M business. She was responsible for P&L and General Manager activity for the Identity solution line.  She established and met new revenue goals of $10M + and retention revenue of $25M+.

Vice President Product Strategy & Compliance, Enclarity, Inc. – Stephanie was a P&L owner, spokesperson and Corporate Compliance Officer. She led end-to-end product and sales strategy, go-to-market plan and messaging. She also engaged the market as a knowledge expert with numerous publications, white papers, op-eds, webinars and speaking engagements and participation in various industry & governmental workgroups.

Vice President, Site Leader – GM, Cigna Health Care – Stephanie managed Cigna’s Southern Region Claim and Call Operations center, for large national clients. This operation covers 1.2 million members, over 1,000 team members, a $38 to $50M operating budget and 250,000 sq. ft. facility.

Vice President, Group Operations – Blue Cross Blue Shield of North Carolina – Stephanie led claim, call, and enrollment and billing operations, exceeding performance guarantees and all performance metrics, including Member Touch Point Metrics (MTM) measures. She also oversaw up to 450 employees handling 900,000 members, with budgets of more than $30M.

Stephanie serves as a business mentor with the Entrepreneurial Center and Launch Nashville groups. She also advises several small businesses and volunteers with the Nashville Rescue Mission and Girl Scouts, USA. Stephanie will be starting her Doctor of Business Administration this fall. She earned her Master’s in Management Leadership from Western Governors University and an undergraduate degree in Business Administration from the University of Delaware.

Stephanie was recently named to George Washington University’s Customer Experience Advisory Council. Read more.

John Capobianco

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John H. Capobianco is a Partner in TechCXO’s Executive Operations Practice. He is called on by clients, investors, Boards and Executive Teams to serve as a fractional and interim CEO, COO and/or CMO to drive business growth.

With more than 30 years of experience in the IT, Healthcare and Software/SaaS industries, John is a proven business executive and technologist with a gift for articulating a compelling vision and inspiring an organization to execute that vision successfully. Before TechCXO, Capobianco grew the business and brands of large companies such as Hewlett-Packard, SAP, and CA and led growth companies through successful IPOs and exits at Bluestone Software and MEDecision. He has mentored countless C-level executives towards their successes and helped grow the vision and the teams to fulfill them at companies worldwide and in many industries.

During his distinguished career, John’s key positions and accomplishments included:

Chief Marketing Officer, Bluestone Software. John was responsible for Branding, Messaging and Strategic Marketing for this provider of enterprise interaction management. Key outcomes included:

  • Created the strategic plan for corporate growth and marketing from an initial $17 million valuation growing the brand equity to a $750 million valuation at the final liquidity event; including pre-IPO initial message creation, branding, analyst and public relations, collateral design, and program management
  • Built a world-class marketing team from scratch; defined industry standard term (Interaction) for the unit of application server work which was sold by a consumptive model; defined the application server market; beat IBM, BEA, and Sun in the industry thought leadership for the AppServer market; defined and launched AppServer and e-Commerce markets.
  • Responsible for the entire implementation/management of the strategic plan from startup through the S-1, the IPO and secondary round, and the final liquidity event – the sale of Bluestone to Hewlett Packard for more than $750 million.

President & COO, MEDecision. For this provider of Collaborative Care Management Software and Professional Services in the Managed Care Industry, John:

  • Launched a new strategic plan: propelled the company from $12 million in revenue in 2002 to an industry leader at more than $44 million in 2006 revenue and the company’s IPO in December 2006. Health Care Services Corporation of Chicago acquired the company in August 2008 for $121 million.
  • As President and COO, was responsible for all of MEDecision’s operations processes and departments: built the entire company around the new strategy, growing it from 112 people to more than 240 people.
  • Built the sales team with a new Chief Revenue Officer, the marketing team, the professional services team with a new SVP of services, the development team from a good core with a new CIO, the operations team around an excellent existing CFO.

John was most recently:

CMO, VITAC. VITAC is the leader in Realtime closed captioning, serving the Deaf and Hard of Hearing Communities and assists more than 1,500 customers. During his tenure, John

  • Completely overhauled the marketing division and the strategic mission of the company, moving it towards a business captioning service verses network processing only. This caused a shift in new revenues for an expanding product line.
  • Implemented all of the most current marketing automation and tracking tools, as well as defining the sales cycle and providing a collateral architecture to assist sales.
  • Created a product marketing function to create new product ideas to build the company’s future product inventory and expand its markets.

Prior to that, John successfully created a consulting practice:

KICKSTART PARTNERS, LLC, Co-Founder of the company created to showcase the talents and experience of its founders. KickStart Partners helpd company management and their investors at critical junctures in the life of the enterprise. KickStart Partners’ three founding principals have decades of successful operating experience as board members and officers (CEO, COO, CMO, CFO, CIO, and CTO) in over 30 companies. The company focused on maximizing results at significant inflection points and smoothing the departmental interlock in the client company. Services included:

Strategic Planning

    • Due Diligence
    • Merger & Acquisition Planning and Execution
    • Valuation Optimization
    • Market & Product Assessments
    • Equity Event Planning
    • Management Mentoring

In addition, John held senior executive marketing positions with SAP, Sybase, Primavera, and Computer Associates/CA.

Adam Bryan

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Adam Bryan is an Operations and Finance Executive who is committed to taking small and mid-size businesses to their next growth phase. He has successfully led senior management teams in the USA, Australia, and Hong Kong and grown businesses in various market environments. He has spent his career working with major financial data information, software and publishing companies, and was responsible for taking on the most challenging global executive assignments.

Among his career accomplishments, Adam served as Managing Director and General Manager of The Depository Trust & Clearing Corporation. He was President, CEO and Board Member for Omego, a $300M trade processing business, and COO of Broker/Fund Management Group for Thomson Financial. He also served as CFO for Thomson Financial, based in Sydney, Australia. Earlier in his career, he gained experience in auditing, corporate finance, mergers and acquisitions, management buy-outs and litigation support for Coopers and Lybrand/PWC.

Most recently, he served as an interim CEO/COO/CFO for Worth Group. He also serves as an advisor to USAM Group, a Financial Consulting Company and a Cybersecurity Software Business in Boston. Adam qualified as a a Retirement Management Analyst with RIIA and is an expert witness in financial markets matters.

In addition, his career is marked with creating new internal start-up businesses that created significant new income streams and enterprise value. He has been selected for the most difficult turnaround efforts. In all situations, Adam has been able to fully analyze the situation, make the corrective changes and created a business trajectory that led to sustainable and aggressive growth. His passion is to work with smaller businesses, and helping them become major players.

He received his Business Degree at the University of Technology Sydney, Australia and is an Australian Chartered Accountant.

Adam Boris

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Adam Boris is a visionary leader and operations executive with broad experience in Fortune 500 companies (Ameritech Cellular, Motorola, Northrop), and high-growth, venture-backed technology companies. Adam has domain experience in healthcare services, analytics software, and wireless technology, providing services to clients as an interim CEO, COO, Strategic Advisor, and Board Member.

Adam has decades of experience bringing innovative technology and service solutions to the marketplace and building strong cross-functional teams to improve processes and deliver results. He excels at strategic marketing and new market development, developing and launching new products, and leveraging innovative technology to improve performance and enhance the customer experience.

As the CEO of ICNet Systems, Inc., Adam led the North American market penetration strategy for this UK company, building sales, operations and support teams and achieving the highest customer rating in the KLAS report for this innovative clinical decision support software solution. More than 1200 hospitals and clinics globally benefitted from ICNet services via faster outbreak detection, automated reporting, real-time clinical data analytics, surgical infection surveillance, and pharmacy medications management to prevent adverse drug events. His strategic initiatives culminated in a successful sale of the global ICNet enterprise to Baxter International.

As General Manager for Ameritech Cellular responsible for technology planning, he led the introduction and network rollout of the first digital cellular system in the US throughout the Midwest.

Adam’s successful engagements include advising UDoTest, Inc. which was acquired by Recuro Health (Read Full Case Study).

Eric Anderson

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Eric’s extensive background as a Chief Commercial Officer makes him an invaluable resource for companies looking to refine their go-to-market strategies, enhance enterprise value, and boost customer engagement. He is often sought after by executive teams, Boards, and investors to take on roles as interim or fractional CCO, CSO, or CPO. Additionally, Eric collaborates closely with current CEOs, COOs, and CFOs to develop or enhance their growth strategies and commercialize emerging technologies.

With over 30 years of experience, Eric has consistently driven exceptional growth for SaaS and emerging technology companies across sectors like Consumer Electronics, SaaS, AI, IoT, Advanced Media, and RecTech.

His specific expertise encompasses: 

  • Defining and positioning “Category Kings”
  • Asset valuation for early-stage companies
  • Capital raise readiness and diligence management
  • Go-to-market and growth strategy execution
  • Big data valuation and monetization
  • Commercialization flywheel dynamics
  • Business modeling and customer experience analysis
  • Creating customer engagement and community
  • Negotiating significant deals
  • Building partnerships and strategic alliances
  • IP and content licensing
  • Designing platform experiences

Key Highlights of Eric’s Expertise:

  • Leadership Roles: 
    • Served as Chief Commercial Officer and Chief Partnership Officer, showcasing his capability in strategic leadership.
    • Experience in senior product and platform strategy, particularly in tech startups and Fortune 100 companies.
  • Capital Raising and M&A Support:
    • Proven track record in raising capital and supporting mergers and acquisitions, demonstrating financial acumen and strategic insight.
    • Developed high-performance teams in product development, commercialization, and sales, ensuring sustainable growth and competitive advantage.
  • Customer-Centric Strategies:
    • Advocates for shifting from a ‘technology-push’ to a ‘market-pull’ go-to-market strategy. This approach focuses on understanding customer needs and building emotional connections.
    • Successful at increasing enterprise value and lifetime value by fostering personalized customer experiences and equitable B2B partnerships.
  • Commercialization and Personalization:
    • Passionate about implementing simple yet effective business growth strategies that facilitate customer acquisition and reduce commercialization friction.
    • Focuses on establishing a strong value exchange with customers to convert their perceptions from “try” to “want” to “need.”
  • Emerging Market Leadership:
    • Emphasizes the importance of emotional quotient (EQ) in customer and community relations to drive adoption and loyalty.
    • Utilizes advanced techniques in AI and big data to improve customer experience visibility and maximize product lifetime value.

Throughout his distinguished career, Eric has served as a Commercial Executive for numerous early-stage growth companies and held senior executive roles, including:

  • SVP of Product Commercialization at Gracenote – Developed the first open-market AI real-time SmartTV audience measurement platform, serving over 30 million households in the U.S., acquired by Nielsen in 2017.
  • VP of SmartTV Experience & Content at Samsung – Launched and managed the world’s first SmartTV experience from 2010 to 2015.
  • VP of Smart Home at Samsung – Led the acquisition and launch of Samsung’s first Smart Home offerings from 2014 to 2015.
  • Chief Partnership & Ecosystem Officer at Handango – Established the world’s largest content marketplace for BlackBerry and smartphones before the rise of Apple, acquired in 2009.
  • VP of Mobile Internet & Cloud Network at Ericsson – Contributed as a founding member of Ericsson Global Services, growing the practice to over $50 million in revenue within the first five years.
  • Sr. Manager at Accenture – Served as lead architect for wireless freight tracking systems for major logistics companies and designed pioneering wireless fuel consumption software for the Indy Race League.