Michael Brown is a seasoned C-Level Executive with a proven track record, having served as Chief Executive in both private and public companies, winding companies up and down, spanning the buying & selling, commercial and residential U.S. Maintenance, Repair, and Operations Industry, and is a subject matter expert in every aspect of the self-performing and outsourced labor fulfillment models for Facility Services, and in regard to the large array of cloud-based maintenance management platforms available to Retailers, Restaurateurs, Commercial Property Management, and Industrial clients with geographically dispersed, brick and mortar-type facilities.
Among his career highlights are the following:
Service America Enterprise
Mr. Brown served as this public company’s Chief Executive. He executed several key initiatives, including reducing purchasing & material costs by over 40%, operating expenses by +50%, deployed highly efficient process improvements to handle self-service scheduling, reducing process costs by 25% using mobile applications, web, and IVR systems, achieved an incremental $3M bottom line impact to Home Service Plan Division, and restructured the AC Division to achieve 4X improvement in gross margin.
The Home Depot, Inc.
Through his eight-year career at The Home Depot, he advanced rapidly through store operations to become the first Certified Six Sigma Black Belt in company history. As Director of North American Installations and a $240M line of business he delivered a 26% revenue surge and 7% unit sales growth, and ignited revenue of nationwide extended service plans (ESP) from $20M to $100M+ by creating an enterprise-wide ESP program with standardized processes, training, reporting, sales, and marketing.
Plumb-In-Time Plumbing Services, Inc.
As CEO and Chairman, for this Private Equity-backed start up, he sourced new venture capital, brought on an executive team, and raised $4M in equity and $2M in debt instruments. This start up achieved growth inside of two years to $25M, quickly growing across thirteen U.S. markets inside of a two-year period. As a supplier of residential installation services and service contracts for water products throughout North America, Plumb-In-Time self-performed all services, 24/7/365 using market operations, hub and spoke delivery and an employee Service Center. He grew the customer base 300%, negotiating service agreements with suppliers and customers and expanding company operations to +340 retail stores and warehouse operations to major markets in 11 states.
Client Success Highlights
Through multiple successful engagements, Clients have enjoyed multiple enterprise-level, & extraordinarily successful turnarounds, double-digit top-line growth and triple-digit profit gains year over year – without taking on debt or outside capital, including the remarkable transformation of a $1M annual loss to $3.4M annual profit within 3 years, with continued growth of EBITDA to $4.6M, and 25% compound annual revenue growth rate, sustained over a six year period.
The Latest from Michael Brown
Why Wait to Boost Net Promoter Score?
In the early 2000s, business loyalty guru Fred Reichheld revealed what was to become known as "the ultimate question." This question and the subsequent metric it produced, was ...Full Article